PRIVACY POLICY

At Dalat Trip Ltd we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

What data do we collect?

Depending on the circumstances, Dalattrip may collect personal information when you register for a service or book a trip with us, including some or all of the following: email, name, address, telephone number details:

Register on Dalattrip.com
Register interest for and/or enter a competition
Subscribe to one of our Email newsletters
Download or request a brochure or other printed materials
Refer a friend to Dalattrip
Book a trip with us

When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising, and on our website. All participants of Dalattrip authorise Dalattrip to use his/her image (such as photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen please notify us in writing at [email protected] or to Marketing Coordinator, 53 To Hien Thanh, Ward 3, Da Lat city, Lam Dong province, Vietnam.

How do we collect the data?

You may volunteer this information when you interact with us by telephone, email, by entering details in our website, or by speaking to one of our sales consultants in-store. We may also receive the information from a third party, for example: from people making travel bookings on your behalf; from other companies within the Dalattrip partners.

Dalattrip.com collects user email addresses when users subscribe to the blog. This email address is used to send such users blog post or blog comment summaries and users can unsubscribe anytime using unsubscribe option(s) found in the email and/or on the site.

How the data is used

When you provide your information to Dalattrip to make an online booking, your contact details may be retained. We may use your email/phone to contact with you about your queries or use your personal information to provide the services you’ve requested. We will not sell, rent, or trade your information, your email address to any unaffiliated third-party. 

We may combine personal information collected from you at different times to provide a better user experience, including customizing content for you.

We may also use personal information for auditing, research and analysis to operate and improve Dalattrip’s services.

Dalattrip uses cookies and other technologies to enhance your online experience and to learn about how you use our website in order to improve the quality of our services.

Dalattrip’s servers automatically record information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.

Dalattrip uses Google Analytics which collects information about your browsing experience on our site. This information is used in an anonymous way and not associated with a specific individual. You can read about Google Analytics’ Terms of Service and Google’s Privacy Policy on the following pages, respectively: http://www.google.com/analytics/terms/us.html and http://www.google.com/policies/privacy/

Google may use cookies to identify your visit to our website in order to target you with special offers related to Dalattrip through their ad network. For more information or to remove yourself from this service, please visit http://www.google.com/ads/preferences.

Disclosure with suppliers/ third parties/ affiliates

We may share aggregated non-personal information with third parties outside of Dalattrip, such as our travel industry partners to better analyse trends and further improve our services. Please only supply information that you are happy to be disclosed in this manner.

When we use third parties, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

Access to your information

To access the information we hold about you, or to make corrections or updates to your personal details, please contact us by emailing [email protected] We may charge a nominal fee for this.

Your preferences

We offer you choices when we ask for personal information, whenever reasonably possible.

You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.

We will provide you access to your personal information upon request, within reason, and to let you correct such data if it is inaccurate and delete it.

Payment security policy

Dalat Trip Ltd maintains the security of your payment process secured by paypal. So, we have not never ask your credit/debit card or any your payment information. For paypal privacy policy at https://www.paypal.com/webapps/mpp/ua/privacy-full.

Use of Tools/Cookies and links to other websites

When you visit our websites we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally.

We use cookies and software programmes to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like flight routes and holidays.

We guaranteed only one our partner is Agoda.com, the website of hotel reservation has speacial deals for our guests. Besides that, our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.

Adverts on other websites

If you visit one of our partner sites, you might see an advert that’s relevant to what you searched for when you last visited our own site. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.

Changes to Dalattrip Privacy Policy

In the future, we may need to change this privacy policy. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This policy was last updated on Apr 10th, 2015.

Contacting Dalat Trip About Privacy Issues

If you have any comments, suggestions or questions about privacy policy, please contact us:

By email at: [email protected]
By phone at: + 84 633 516 888
By fax at: + 84 633 555 769
By mail at:
Privacy Issues
Dalat Trip Ltd
53 To Hien Thanh, Ward 3, Da Lat city, Lam Dong province, Vietnam.

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